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About Real Cleaning LLC
Real Cleaning LLC is dedicated to providing top-notch residential and commercial cleaning services. Our passion for cleanliness and customer satisfaction drives everything we do. We believe in creating clean, comfortable spaces that bring joy to our clients.
Our Mission
At Real Cleaning LLC, our mission is to exceed the expectations of our clients by delivering thorough and impeccable cleaning services. As a proud member of the Better Business Bureau (BBB), we are committed to upholding the highest standards of integrity, transparency, and customer satisfaction. We take immense pride in our work, striving to create fresh, hygienic, and pristine environments for every space we clean.
We believe in going beyond just cleaning; our goal is to provide a transformative experience for our clients, ensuring that their spaces are not only spotless but also conducive to health and well-being. Whether it’s a residential property, office, or commercial facility, our team brings professionalism, attention to detail, and unparalleled dedication to every job.
Excellence is not just a standard for us; it's a way of life. At Real Cleaning LLC, we don't just meet expectations – we aim to exceed them. We continually improve our processes, invest in the latest cleaning technologies, and train our staff to provide exceptional service. When you choose us, you're choosing a company that values quality, trust, and exceeding expectations every step of the way.
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Q: What do We Offer?We provide top-tier residential and commercial cleaning services on a weekly, bi-weekly, or monthly basis. Our services also Offers: ✔️ Deep Cleanings ✔️ Move-In/Move-Out Cleaning ✔️ Janitorial Services ✔️ Windows (Interior) ✔️Porch & Patio Cleanups (Extra Fee) ✔️Post Event cleaning
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Q: Do you always send the same housecleaners?We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent.
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Q: How do I schedule or cancel a cleaning appointment?A: To schedule a cleaning appointment, you can contact us directly through our website or give us a call. Our cleaning hours are Monday through Friday from 8 AM to 5 PM, and Saturdays from 9 AM to 12 PM. If you require a specific time for your cleaning, please inform us during booking, and we will do our best to accommodate your request. In the event that you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 24 hours in advance to avoid any cancellation fees. This allows us to adjust our schedule accordingly and offer the slot to other clients who might need our services. If we receive three short-notice cancellations in a row (less than 24 hours before your appointment), your next service will automatically be charge as a deep clean.
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Q: Why Choose Real Cleaning LLC?At Real Cleaning LLC, we guarantee professionalism, reliability, and top-quality service. Our team is carefully selected, ensuring that each employee upholds high standards of responsibility, honesty, and respect. Client satisfaction is our number one priority. We are proud to uphold BBB-accredited quality standards, making top-tier service a must in every home we clean. Brenda, our CEO, personally oversees the work of her staff to ensure the highest level of service. If for any reason you are not completely satisfied, we will return within 24 hours to address any concerns—at no additional cost
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Q: How should I prepare my home for a cleaning service from Real Cleaning LLC?A: To ensure maximum efficiency and the best possible results from your Real Cleaning LLC, we kindly request that our clients take a few simple steps before our arrival. Please pick up any clothing, toys, and clutter from rooms, tables, and kitchens. This helps our professional cleaning team focus on delivering a thorough and meticulous cleaning experience. Place clean sheets folded on the bed if you would like us to change them. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. (Bona is the only product we request for our clients if desire to be use) But If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
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Q: What is our payment policy ?Payment is required on the day of service to ensure seamless transactions. We offer multiple payment options for your convenience: - 💳 Venmo / Cash App - 💳 Credit Card - 💳 Checks (Payable to: Real Cleaning LLC) Please leave your payment inside a sealed envelope for our staff to collect on the day of service. This ensures the security and efficiency of recollection for our staff.
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Q: What does Real Cleaning LLC Guarantee & Liability Policy cover for their cleaning services?A: At Real Cleaning LLC. we take pride in delivering top-notch cleaning services backed by our comprehensive Guarantee & Liability Policy. Our policy ensures that if you are not completely satisfied with our cleaning services, we will re-clean the areas of concern at no additional cost to you. This guarantee is in place to give you peace of mind and demonstrate our commitment to excellence. Furthermore, we take great care in handling your belongings with the utmost care, and we take every precaution to minimize risks. However, in the rare event of an accident happened we guarantee that we will do everything in our power to replace the damaged object. Our Liability Policy provides coverage for any potential damages or accidents that may occur during the cleaning process. We carry full liability insurance to protect our clients' properties and to make sure any incidents are promptly and professionally addressed. For detailed information about our policies, contact our customer service team.
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Q: What is NOT Included in a Standard Cleaning?We DO NOT provide: ❌ Laundry or Folding Clothes ❌ Dishwashing or Running the Dishwasher ❌ Watering Plants ❌ Walking Pets ❌ Carpet Cleaning ❌ Clean or desinfect toys ❌ Pick up clutter ❌ Clean inside of your fireplace ❌ Clean your iron ❌ Changing curtains
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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